Website Privacy Policy

1. What This Website Does

The Qruuze website is a search and information tool only. You can:

• Search for available rides by entering pickup/dropoff locations and dates
• View estimated prices and journey details
• Learn about Qruuze and how carpooling works

You cannot book rides, make payments, or create an account on this website. To book a ride, you must download the Qruuze mobile app.

2. What Data We Collect

A. Search Queries

When you search for a ride, we temporarily store:

• Pickup location (address or town)
• Drop-off location (address or town)
• Travel date
• Number of passengers

This data is stored in our database and used to understand demand patterns, improve our service, and help us identify the most popular routes. It is not linked to your personal identity.

B. Cookies & Analytics

We use cookies to improve your experience. For full details, see our Cookie Policy.

• Essential cookies: Mapbox (for maps), cookie consent preferences
• Analytics cookies (optional): Google Analytics to understand how visitors use our site

C. Device Information

We automatically collect basic technical information:

• Browser type and version
• Operating system
• IP address (anonymized)
• Pages you visit and time spent on site

3. How We Use Your Data

• Show search results: Match your pickup/dropoff with available rides
• Improve our website: Understand which features are most useful
• Fix errors: Monitor for technical issues
• Analyze usage: See which cities have the most searches

We do NOT:

• Sell your data to third parties
• Use your search queries for targeted advertising
• Store your personal information (you don't create an account on the website)
• Track you across other websites

4. Third-Party Services

We use the following third-party services to operate this website:

5. Data Retention

Search data: Retained for up to 12 months for internal analytics, then deleted. Not linked to your personal identity.
Analytics data: Retained by Google Analytics for 26 months (anonymized)
Cookie consent: Stored locally in your browser until you clear it

6. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access: Request a copy of any data we hold about you
• Deletion: Ask us to delete your data (though we don't store personal search data)
• Object: Opt out of analytics cookies via our cookie banner
• Portability: Receive your data in a machine-readable format

To exercise these rights, email support@qruuze.co.uk

7. Children's Privacy

Our website is not intended for anyone under 18. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will change. We encourage you to review this page periodically.